Returns & Exchange Policy

Your Satisfaction Is Our Priority

At The Fragrance Nest, we are committed to providing high-quality perfumes and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Return or Exchange

We accept returns or exchanges under the following conditions:

  • The item must be unused, unopened, and in its original packaging.

  • The request must be made within 7 days of receiving your order.

  • Proof of purchase (order number or receipt) is required.

  • Items must not be damaged, tampered with, or altered in any way.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Opened or used perfumes

  • Gift boxes with missing items

  • Custom or personalized orders

  • Items on sale or bought with promotional offers

3. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Email us at thefragrancenest1412@gmail.com with your order number and reason for return.

  2. Wait for our team to confirm your request and share return instructions.

  3. Securely pack your item and ship it back to the address provided.

Note: Return shipping costs will be the responsibility of the customer unless the product was defective or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Notify us within 48 hours of delivery.

  • Share clear photos of the product and packaging.

  • We will arrange a replacement or full refund after verification.

5. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection.

  • If approved, refunds will be processed within 5-7 business days to your original payment method.

6. Exchange Process

  • Exchanges are subject to availability.

  • If the desired item is out of stock, you may choose an alternative or request a refund.

Need Help?

If you have any questions or concerns regarding returns or exchanges, please contact our customer care team at:

📧 thefragrancenest1412@gmail.com
📞 +923172306172